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Sunday, July 17, 2011

You receive a Microsoft Internet Explorer has encountered a problem and needs to close (Pdm.dll) error message

This article discusses a very specific Internet Explorer crash in older versions
of the script debugger (Pdm.dll) that was included with Office 2000 and
Visual Studio 6 (pre-SP3 version). If you view the error report details listed in
the "Symptoms" section, and Pdm.dll version 6.0.0.8169 is not listed under
Module Name, then this article does not apply to you.

If you are experiencing other Internet Explorer issues, such as Internet
Explorer hanging, not working, or restarting, please visit the following
Microsoft Web site: http://support.microsoft.com/gp/pc_ie_intro

This error message occurs when the Pdm.dll file is out of date.


This resolution requires you either to disable script debugging or to update
This resolution requires you either to disable script debugging or to update
the Pdm.dll file. If you must have the script debugging capability, you have to
update the Pdm.dll file. To update your version of the Pdm.dll file, go to the
"Download the updates to the Pdm.dll from the product update Web site"
section. Otherwise, to avoid this error, disable script debugging in Internet
Explorer. If you are running Windows XP, use Guided Help to disable script
debugging. If you are running any other operating system, go to the
"Manually disable script debugging"

Download Guided Help to automatically disable script debugging
This resolution can only be used with Windows XP. If you are running
another operating system, go to the "Manually disable script debugging"
section to turn off script debugging in Internet Explorer. If you do not want to
disable script debugging, go to the "Download the updates to the Pdm.dll
from the product update Web site" section.
Guided Help is available to disable script debugging in Internet Explorer and
to visit the appropriate product update Web site. Guided Help can
automatically perform the steps for you.
The actions that this Guided Help performs can be undone after Guided Help
is finished. To undo this Guided Help, enable script debugging in Internet
Explorer. For more information about Guided Help, click the following article
number to view the article in the Microsoft Knowledge Base:
915092 (http://support.microsoft.com/kb/915092/ )
Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help
*You must be logged on to Windows by using a computer administrator account to install
Guided Help.
*You must be running Windows XP Home Edition, Windows XP Professional,
Windows XP Media Center Edition, or Windows XP Tablet PC Edition to
install and to use this Guided Help.

You must first download Guided Help from
http://support.microsoft.com/kb/293623/

If Guided Help did not work for you, go to the "Manually disable script
debugging" section

Manually disable script debugging

This resolution can be used for all operating systems. If you do not want to
disable script debugging, go to the "Download the updates to the Pdm.dll
from the product update Web site" section.

Start Internet Explorer ->Tools menu -> Internet Options -> 3. On the
Advanced tab, under the Browsing section, click to select the Disable script
debugging (Internet Explorer) check box and the Disable script debugging
(Other) check box if it is present -> 4. Click OK, and then restart your PC



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